FAQs

1. What is Novadrops?

Novadrops is an online shopping store offering trending, useful, and high-quality products at affordable prices, delivered directly to your doorstep.

2. How do I place an order?

Simply choose your product, click Add to Cart, proceed to checkout, enter your details, and complete the payment.

3. What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD) (if available on your order).

4. How long does delivery take?

Orders are usually delivered within 5–10 business days, depending on your location.

5. Do you offer Cash on Delivery (COD)?

Yes, COD is available on selected products and locations.

6. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via SMS or email to track your order status.

7. What is your return policy?

If you receive a damaged or wrong product, please contact us within 48 hours of delivery. Our team will assist you with a replacement or refund as per policy.

8. Can I cancel my order?

Orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible.

9. Is it safe to shop on Novadrops?

Absolutely. We use secure payment gateways and ensure your personal information is protected.

10. How can I contact customer support?

You can reach us via email or contact form available on our website. Our support team will respond as soon as possible.